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After-sales Support

Support for your order does not end at delivery.

From wiring and configuration questions to missing accessories, spare parts, documentation and warranty cases, AQUROV keeps every request connected to the product and order we supplied. Technical issues are reviewed with engineering so the answer matches your actual hardware and operating conditions.

Open a support case Warranty & Returns

Support requests are acknowledged within one business day. Engineering review time depends on case complexity.

Underwater electronics housing connected for remote technical diagnosis with service headset, spare connectors and support components
Within 1 business daySupport request acknowledged
Order-linked supportCases stay connected to the supplied product and order
Engineering-backedTechnical cases are reviewed against the actual configuration
Start here

Four routes cover most after-sales requests.

Each route explains what to send and what happens next, so the first message can be the useful one.

Technical troubleshooting

Wiring, control, communication, power, configuration and operating issues.

Missing or damaged shipment

Missing cables, connectors, accessories, visible transit damage or packing differences.

Warranty & Returns

Product problems, warranty review, repair, replacement or return requests.

Spare parts & Documents

Replacement parts, manuals, drawings, wiring guides and compatibility information.

Support request

What to include in a support request

A first message with these details usually answers the question without a second round of emails.

  • Your order number, or the order confirmation you received.
  • The product name or model, and the quantity affected.
  • The date you received the goods.
  • A clear description of what happens, and when it started.
  • Photos or a short video of the product and its connections.
  • Wiring and configuration in use: supply voltage, control signal, cable and connectors.
  • What you have already tried, and the result.
  • The working depth, environment and duty cycle the product is used in.
Open a support case

Describe the problem, and the case starts with the details we need.

Order number, product and model, what it is doing, and what it is connected to: those four things decide whether a case is answered in one round or three.

These fields follow the type you pick: a case about goods already delivered asks for the order number and the product, and a question about an order that already exists asks for the order number only.

Photos, a short video, a wiring note or a drawing. Larger files are better sent as a download link inside the description.

Support requests are acknowledged within one business day. Engineering review time depends on case complexity. A sent message continues on the confirmation page.

What we help with

The questions we handle most often.

Handled by the same team that supplied the products, whether the order is still open or was delivered months ago.

Selection and compatibility

Checking that a component fits the thruster, ESC, camera, control or power setup you are using, before you buy or after you receive it.

Missing or damaged accessories

A cable, connector, fastener or mounting part missing from a delivery, or arriving damaged: the packing list and a photo identify what is short.

Documents, drawings and data

Datasheets, manuals, drawings, wiring information and compatibility data for the products you bought.

Spare parts and replacements

Tell us the product, the quantity and the reason, and we confirm what is available and how it ships.

Answers are given for the product and configuration you are actually using, so the details in the checklist above decide how quickly a case can be closed.

After-sales questions

Short answers to the common ones.

If your case is not here, send it to support@aqurov.com with the order details.

Where do I send an after-sales question?

Write to support@aqurov.com with the order number, the product or model, the quantity affected and photos of the unit and its wiring. Distribution, volume purchasing and general enquiries go to info@aqurov.com.

How quickly will I hear back?

Support requests are acknowledged within one business day. Technical review time depends on the product, configuration and complexity of the case.

Do you supply spare parts?

Spare parts and replacement units are supplied for the products we sell. Tell us the product, the quantity and what happened, and we will confirm what is available and how it ships.

Can I change an order after paying?

Yes, as long as the goods have not been dispatched. The change is reviewed against production and shipping status, and anything that affects feasibility, price or lead time is re-quoted before it is accepted.

Contact

Reach the support team.

Use the address that matches your request: both are handled by the AQUROV team.

Technical support and after-sales
support@aqurov.com
General enquiries, distribution and cooperation
info@aqurov.com
Head office
Changzhou, Jiangsu, China

Support requests are acknowledged within one business day. Technical review time depends on the product, configuration and complexity of the case.

Related pages

Other parts of the order.

Send the order number and the symptoms.

Send the order number, the product and a photo of the unit and its wiring, and the first reply can be an assessment rather than a question. Support requests are acknowledged within one business day. Technical review time depends on the product, configuration and complexity of the case.

Open a support case Warranty & Returns