Orders
Track an order.
Enter the order number from your confirmation email together with the billing email address used to place it. You do not need an account to check where an order stands — an account simply keeps every order in one place.
Order status
The order number and the billing email have to match the order exactly. If your confirmation email is not to hand, contact us with the name the order was placed under.
If the status does not answer the question
Delivery, warranty, technical support and a human are one click apart.
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Shipping & delivery
How orders are packed, dispatched and delivered, and what the tracking number covers.
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Warranty & returns
What is covered, for how long, and how a return or a replacement is handled.
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After-sales support
Technical help with a delivered product: installation, configuration and faults.
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Contact AQUROV
A person for anything the statuses above do not explain.
Order question
Give us the order number and what you need.
An address change, a delivery date, a document for customs, an invoice or a part of an order that has not arrived: the order number is enough for us to pick it up.